The video runs for four and a half minutes and covers the whole product. Here is what each part shows, if you would rather read it or want to jump to a particular section.
Product tours
0:25A product tour walks someone through your app one step at a time, so a new user sees what matters instead of hunting for it. You can point at any element on the page, explain what it does, and move the user along. Steps hold rich text, images and video, so a tricky part of your product can be shown rather than described. Because the tour is built against your live app, it always reflects what the user is actually looking at.
Hotspots
1:09Hotspots are small beacons you place next to a feature. They can open on click or on hover, which makes them well suited to hints that shouldn't interrupt anyone: a new feature worth noticing, or an explanation for a control whose purpose isn't obvious. A hotspot can also launch a full tour, so a user who wants the detail can get it at the moment they ask, rather than at the moment you decided to interrupt them.
Onboarding checklists
1:33A checklist gives a new user one place to go and a visible sense of progress. Each item can start a tour you have already built, and items cross off as they are completed, so someone returning to your app on day three can see what they finished and what is left. It turns onboarding from a single tour someone either watches or dismisses into something they can work through at their own pace.
The editor
2:06Everything above is built in a point-and-click editor. You pick elements on your own site, write the content, and adjust colours, text and fonts to match your product, with no coding or design experience required, which is what makes it a genuinely no code product tour builder. If your brand needs something more specific you can supply your own CSS. There is also a Chrome extension for building against your site directly.
Analytics
3:00Once a tour is live you can see how many users start it and how many finish, then drill into a single tour to see the numbers for every individual step. That step-level view is the useful one: it shows exactly where people drop out, so you can rewrite or remove the step that loses them rather than guessing at the tour as a whole. For analytics beyond your tours, HelpHero expects you to use your own product analytics tool.
Advanced targeting
3:41Funnels decide who sees what, and when. You can target by user property, by the URL someone is on, by device type, by whether they are new or returning, or on a schedule, and you can split-test two versions to find out which performs better. If your app has different user roles, an admin and a regular user can be shown entirely different onboarding without you building two separate products.
Everything in the video is built without code, in the editor, against your own app. Most teams have their first tour live in an afternoon: you add one JavaScript snippet, then build. If you would rather see it against your own product, you can start a free trial or book a walkthrough below.