At HelpHero we have a few fundamental principles:
If you have questions about deleting or correcting your personal data please contact our support team at firstname.lastname@example.org.
It is HelpHero’s policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, HelpHero collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. HelpHero’s purpose in collecting non-personally identifying information is to better understand how HelpHero’s visitors use its website. From time to time, HelpHero may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Certain visitors to HelpHero’s websites choose to interact with HelpHero in ways that require HelpHero to gather personally-identifying information. The amount and type of information that HelpHero gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account to provide an email address. Those who engage in transactions with HelpHero – by purchasing a plan for example – are asked to provide additional information , including as necessary the personal and financial information required to process those transactions. In each case, HelpHero collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with HelpHero. HelpHero does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
HelpHero may collect statistics about the behavior of visitors to its websites. For instance, HelpHero may collect tour statistics. HelpHero may display this information publicly or provide it to others. However, HelpHero does not disclose personally-identifying information other than as described below.
HelpHero discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on HelpHero’s behalf or to provide services available at HelpHero’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using HelpHero’s websites, you consent to the transfer of such information to them. HelpHero will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, HelpHero discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when HelpHero believes in good faith that disclosure is reasonably necessary to protect the property or rights of HelpHero, third parties or the public at large. If you are a registered user of an HelpHero website and have supplied your email address, HelpHero may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with HelpHero and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. HelpHero takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If HelpHero, or substantially all of its assets, were acquired, or in the unlikely event that HelpHero goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of HelpHero may continue to use your personal information as set forth in this policy.
HelpHero is owned and operated by Cloudling Limited.