HelpHero enables you to create the best possible help experience for users with as much custom control over the experience as you need.
Create tours without code
Easily create, preview and edit product tours without any coding or design experience required. You can also embed videos, images and surveys to engage users.
Customize your tours
Instantly customize every aspect of your tours with complete freedom to change the text, colors and layout to suit your app.
User onboarding checklists
HelpHero’s checklists are a powerful tool that can help boost user onboarding. It lets you display a list of tasks for users to accomplish, making it even easier and quicker to onboard and engage new users to your app.
Effortlessly guide users through the onboarding process with checklists that let them check progress while ensuring each critical step is completed.
Tailor every aspect of your checklists, such as requiring tasks to be completed in order, setting completion conditions and more.
Great way to increase conversion rates and push your customers through onboarding
Alex Harper – CEO, Swyftx
HelpHero’s hotspots are a great way to add on-demand contextual hints. Hotspots can be used for tooltips, feature announcements or prompts.
Contextual hints and help for your app.
Encourage user behavior
Nudge users to perform certain actions.
Subtly draw attention to new features.
Measure and optimize performance
HelpHero’s analytics helps you understand how viewers are interacting with your tours, so you can identify opportunities for improving user experience.
Optimize your tours
Ensure you get the best possible tour success rate by instantly tweaking your tours and measuring the results in real-time.
Drill down analysis
Track completion rates for each step in your tours so you can pinpoint exactly where users are dropping off and what to improve.
Advanced personalization and targeting
HelpHero funnels let you configure your tours to target specific users. This ensures users are shown the most appropriate tours based on their language, device, browser and even custom user properties.
Target your users
Setup specific criteria based on your unique requirements or user data to segment and create personalized help experience for users.
Target your messaging
Ensure the most relevant content is shown to users by creating different pathways through a tour depending on current user properties.
Using HelpHero has streamlined the way in which we support customers at all different engagement stages from brand new user to seasoned veteran
Jack Mannion - Customer Success Manager, IngeniousIO
Built for scale and compatibility
HelpHero is built to ensure maximum performance and browser compatibility. Works with all the tools and frameworks you already use and love.
Quick and easy install
You can get up and running in minutes. It works in a similar fashion to other website add-ons like Google Analytics, Intercom etc.
We support a wide range of desktop, tablet and mobile browsers and versions including Chrome, Firefox, Safari and Edge.
Compatible with HTML based apps. Whether your app is mainly client-side (React, Vue, etc) or server-side (PHP, ASP.NET, etc) we’ve got you covered.