The HelpHero Blog
Practical guides on user onboarding, product adoption, and retention for SaaS teams.
New Feature Announcements Users Actually Notice
Why most feature announcements get missed, what to put inside the product instead of relying on an email nobody opens, and how to tell when an announcement is the wrong tool for the job.
·August 17, 2026
In-App Onboarding for Web Apps: What It Is
What in-app onboarding means in a web app, why the advice written for mobile apps doesn't work here, what to build instead, and when you're better off building nothing.
·August 17, 2026
Time to Value: How to Measure It Without Fooling Yourself
What time to value measures, how to calculate it with the median rather than the mean, what that number still hides, and the ways to actually shorten it.
·August 14, 2026
SaaS Onboarding: What to Build and How to Know It Worked
What SaaS onboarding is, how it differs from HR and client onboarding, which mechanism fixes which problem, and the four numbers that show it worked.
·August 13, 2026
User Onboarding Tools in 2026: What They Actually Cost
Ten in-app onboarding tools, with every published price taken from the vendor's own pricing page this week. What each one costs, who refuses to say, and how to pick between them.
·August 7, 2026
Product Tours: What They Are and When They Actually Work
A product tour walks a new user through your app in a few guided steps. Here's how they work, what the usability research says about them, and when a tour is the wrong tool for the job.
·August 6, 2026