In-app tours and user support guides help new users get started and see the value quickly. They are also a good way to introduce new features, draw attention to certain aspects of your application or website, ask for user feedback and engage with your users on an ongoing basis.
If you’re looking for a tool that makes it super easy for you to create powerful, interactive in-app guides and tours, you’ve probably come across both Appcues and HelpHero (that’s us 😊), and you might be wondering which one is better for you. Here is an overview of how the two compare.
Price matters and you want to see it without booking a call, you want unlimited live experiences and team members on every plan, and most of your tours are shorter and simpler.
Try for free
You want a full product analytics suite alongside your tours, built-in NPS and surveys, a large integration library, and you have the budget and technical resources of a larger team.
| Feature | HelpHero | Appcues |
|---|---|---|
| Tours, checklists & hotspots | Yes | Yes |
| Unlimited live experiences | Every plan | 10 to 100, by plan |
| Unlimited team members | Yes | Spark: 25 people or fewer |
| Pricing published for every tier | On our pricing page | Spark only, rest on request |
| Start without talking to sales | Self-serve signup | Trial starts with a call |
| No implementation fee | Yes | $250 one-time on Spark |
| Built-in product analytics | Tour analytics, plus your own tool | Funnels, paths, impact |
| Built-in NPS & surveys | Embed your NPS provider | Yes |
| Third-party integrations | Intercom, plus the API | Every integration included |
| Starting price | $55 / month | $300 / month on Spark |
Appcues details are quoted from appcues.com as checked on 31 July, 2026 and may have changed since. Verify current details on their own site.
01Ease of use
Both Appcues and HelpHero are super easy to use. You don’t need to know any code or be overly tech-savvy to create powerful tours and guides, and it won’t take a lot of time either. Both provide support documentation to help you get started and also have support teams where real people can answer any questions you have. In addition, Appcues offer templates that you can use to build your tours and guides. If you think you will be creating very complex tours, you might find Appcues slightly more intuitive. On the other hand, if most of your tours will be shorter and simpler, you might find HelpHero a bit easier to use.
02Features
Neither application is short of functionality. Here are some of the key features that both Appcues and HelpHero offer.
They have a lot in common, so it is the handful of differences that will decide it for you. There are four worth knowing about.
Both Appcues and HelpHero provide detailed analytics on how your tours are performing. Appcues goes further with a product analytics suite built into the platform: funnels, paths, trends and impact measurement across your whole product, not just your tours. HelpHero doesn’t provide that out of the box, however you can integrate with your favorite analytics provider like google analytics or mixpanel to enable more advanced analysis.
While you can use NPS surveys in both applications, Appcues does offer a specific NPS survey feature which makes it just a little bit easier to run them. You can use the embed feature in HelpHero to include NPS surveys from your favorite NPS provider. It just involves a few extra steps to setup. So, if this is something that’s really important to you and that you do a lot of, you might want to consider it in your decision.
Appcues offers several existing integrations, including Google Analytics, Mixpanel, and more. HelpHero currently does not have any out of the box integrations beyond the Intercom Messenger integration. However, with a little bit of work you can integrate with third party software applications using the HelpHero API. We are more than happy to provide examples to help you get started, so if this is something that’s important to you, have a chat with us.
Appcues is built with all the bells and whistles, but this comes at the cost of a larger download size in terms of the Appcues script which you will need to install on your website. This could result in your application taking longer to load, in addition it may not work as well on mobile or for users who have a slower internet connection. On the other hand, because HelpHero’s feature set is more focused, the HelpHero script you add to your website is significantly lighter weight and therefore the performance of your website is less likely to be affected.
03Pricing
Most of Appcues’ pricing is not on public display. It publishes a price for exactly one plan, Spark, for teams of 25 or fewer, and quotes Start, Grow and Enterprise on request after a call. HelpHero publishes every tier on its pricing page, so you can work out what you would pay before you speak to anyone.
That leaves one tier where the two can be compared like for like: 1,000 monthly active users, where Appcues Spark is $3,600 a year and HelpHero is $550.
more per year at 1,000 monthly active users. Appcues Spark is $3,600, HelpHero is $550, and Appcues adds a $250 one-time implementation fee on top.
| HelpHeroevery plan, every feature | Appcues Sparkthe only plan with a public price | |
|---|---|---|
| Price at 1,000 monthly active users | $550 / year, or $55 / month | $3,600 / year |
| One-time implementation fee | None | $250 |
| Team size | Unlimited | 25 people or fewer |
| Live experiences | Unlimited | 10 published experiences |
Appcues Spark is $3,600 a year for up to 1,000 MAUs, plus a $250 implementation fee, for teams of 25 or fewer, quoted from appcues.com on 31 July, 2026. Its Start, Grow and Enterprise plans differ by MAU volume, published experiences and reporting history rather than features, and are priced on request.
04Trade-offs
We think Appcues is a great product but it may be better suited for enterprise or companies that require a comprehensive solution, and that also have the budget and technical resources to implement and use the tool.
So we think HelpHero is a good choice for most people who want an easy, affordable way to build product tours and guides, improve the user experience and cut down on support tickets. We might be a bit biased, we built the software after all, but the Appcues figures above come straight from its own pricing page if you want to check them.
05Questions
At the one tier both companies publish a price for, yes. HelpHero is $550 a year for 1,000 monthly active users. Appcues Spark is $3,600 a year for the same volume, plus a $250 one-time implementation fee. Appcues quotes its Start, Grow and Enterprise plans on request, so there is no second tier to compare.
Only for Spark, its plan for teams of 25 or fewer. Start, Grow and Enterprise are priced on request after a call. Appcues says those plans differ by monthly active users, number of published experiences and reporting history rather than by features.
Not any more. Appcues states that every plan includes every experience type, feature and integration from day one. What its plans do limit is how many experiences you can publish, from 10 on the entry plan up to 100 on Enterprise. HelpHero includes every feature on every plan and does not cap how many you publish.
With HelpHero, yes: you can sign up for a free 14 day trial with no credit card and no call. Appcues offers a free trial too, but its own FAQ says the trial starts with a call to check the fit with your goals and tech stack.
Product analytics is the clearest one: Appcues includes funnels, paths, trends and impact measurement across your whole product, where HelpHero reports on your tours and expects you to use your own analytics tool for the rest. Appcues also has built-in NPS and survey experiences, and a larger library of out-of-the-box integrations.
HelpHero installs as a JavaScript snippet or through the Chrome extension, in the same way as Google Analytics or Intercom, so getting it running takes minutes. Rebuilding your existing tours is the longer part of the job, and our support team will help you plan it.