Troubleshooting

Need to diagnose why your tours are not starting? You can enable a special mode which tells HelpHero to print out debug information to your console.

1. Open the Chrome console

Open Chrome and navigate to the website you want to enable HelpHero debug mode on. Open the Chrome console by using the shortcut key Command+Option+J on Mac or Control+Shift+J on Windows/Linux. Visit the Chrome docs for more info.

The chrome console should open and look something like this:

2. Enable debug mode

Copy and paste the following code:

localStorage.setItem('__HLP_DEBUG__', '*')
into your console and then hit the Enter key to execute it.

Refresh the website by using the shortcut Command+R on Mac or Control+R on Windows/Linux. You should now see HelpHero logging, all logs originating from HelpHero will be prefixed with [HelpHero]

Note: This only enables logging on your current browser. If you want to enabled debugging on another computer you will need to execute localStorage.setItem('__HLP_DEBUG__', '*') again.

Disable debug mode

Copy and paste the following code:

localStorage.removeItem('__HLP_DEBUG__')
into your console and then hit the Enter key to execute it.

3. Turn off the HelpHero Editor

It may also help to turn off the HelpHero Editor. As tours may run slightly differently when the Editor is present. To learn how to toggle the Editor on and off.