Need to diagnose why your tours are not starting? You can enable a special mode which tells HelpHero to print out debug information to your console.
Open the Chrome console by using the shortcut key Command+Option+J
on Mac or Control+Shift+J
on Windows/Linux. Visit the Chrome docs for more info.
The chrome console should open and look something like this:
To enable debug mode, visit a page on your website where the HelpHero scripts are installed and add ?helphero_debug=true
to the end of the URL in the browser address bar and then hit enter. For example: https://www.example.com/login?helphero_debug=true
You should now see HelpHero logging, all logs originating from HelpHero will be prefixed with [HelpHero]
Note: This only enables logging on your current browser. If you want to enabled debugging on another computer you will need to execute the above snippet again.
into your console and then hit thelocalStorage.setItem('__HLP_DEBUG__', '*');location.reload();
Enter
key to execute it.To disable debug mode, visit a page on your website where the HelpHero scripts are installed and add ?helphero_debug=false
to the end of the URL in the browser address bar and then hit enter.
into your console and then hit thelocalStorage.removeItem('__HLP_DEBUG__');location.reload();
Enter
key to execute it.It may also help to turn off the HelpHero Editor. As tours may run slightly differently when the Editor is present. To learn how to toggle the Editor on and off.