Privacy Policy

Your privacy is critically important to us

At HelpHero we have a few fundamental principles:

Below is our Privacy Policy, which incorporates and clarifies these principles.

Who we are and what this policy covers

At HelpHero our mission is to make it easy for anyone to add great help and onboarding experiences to their websites. HelpHero provides a platform that empowers product and marketing teams to create amazing onboarding experiences without having to involve engineering.

This Privacy Policy applies to information that we collect during the operation of our services:

Throughout this Privacy Policy we’ll refer to our website, scripts and other products and services collectively as “Services.”

Information we collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. We never sell this information to third parties.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information you provide to us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

Information we collect automatically

We also collect some information automatically:

Information we collect from other sources

We may also get information about you from other sources. For example, if you create or log into your HelpHero.co account through another service (like Google). The information we receive depends on which services you authorize and any options that are available.

How and why we use information

Purposes for using information

We use information about you as mentioned above and for the purposes listed below:

Legal bases for collecting and using information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

Sharing information

How we share information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

How long we keep information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and why we use information–and we are not legally required to continue to keep it.

For example, we keep the web server logs that record information about a visitor to HelpHero’s website, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to HelpHero’s website and investigate issues if something goes wrong on one of our services.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

Your California privacy rights

If you are a resident of California, then under California law, including the California Consumer Privacy Act (“CCPA”), you have specific rights relating to your personal data. Your rights depend on the nature and purpose of the collection and use of your personal data and includes the right to be informed about categories of personal data we collect, categories of the sources of personal data, and categories of third parties with whom we share personal data. This information is provided in the applicable sections of this privacy policy. You also have the right to request information about the specific personal data we have about you, and you may do so by contacting us as set forth below. You have the right to request that we delete personal data we may have about you. As noted above, we do not sell personal data for direct marketing or any other purpose. Therefore, the elements of CCPA or other applicable law relating to the sale or “commercial” use of personal data do not apply to us. Similarly, we do not track users over time across third-party, non-customer websites, and therefore we do not recognize or respond to browser-initiated “do not track” signals. We do not discriminate against our users based on their data-privacy choices or the exercise of their rights under applicable data protection laws.

Your rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.

EU individuals also have the right to make a complaint to a government supervisory authority.

Controllers and responsible companies

Cloudling Limited, our NZ-based operating company, is the controller of the processing activities across all of our Services worldwide.

Cloudling Limited
4 Kapanui Street
Warkworth 0910
New Zealand

How to reach us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.

Other things you should know (keep reading!)

Transferring information

Because HelpHero’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

Visitors to our users’ websites

We also process information about visitors to our users’ websites, on behalf of our users and in accordance with our user agreements. Please note that our processing of that information on behalf of our users for their websites isn’t covered by this Privacy Policy. We encourage our users to post a privacy policy that accurately describes their practices on data collection, use, and sharing of personal information.

Privacy Policy changes

Although most changes are likely to be minor, HelpHero may change its Privacy Policy from time to time, and in HelpHero’s sole discretion. HelpHero encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

HelpHero is owned and operated by Cloudling Limited.

This privacy policy is adapted from automattic.com which they have kindly made available through Creative Commons Sharealike license

That’s it! Thanks for reading.