HelpHero Security

We’re committed to the security of our customers’ data and provide multiple layers of protection for the information you trust to HelpHero.
Data encryption
We encrypt all data that goes between you and HelpHero using industry-standard TLS (Transport Layer Security) to protect your data. Your data is also encrypted at rest when it is stored on our servers, and encrypted when we transfer it between data centres for backup and replication.
User authentication
We use passwordless authentication as it is cited to be a safer alternative to password authentication. We recommend you use two-step authentication on the email you use to login to HelpHero as it reduces the risk of your HelpHero account being accessed if your email is compromised.
Security testing
We’ve had independent security testing carried out by 3rd party security specialists to verify our systems and processes. We also regularly carry out in-house security maintenance, and re-check our processes so that you can rest assured your information is in safe hands.
Your privacy
We do not access or share any data unless required to by law, or with your permission to help resolve system problems. If the HelpHero app fails for any reason, back-ups of the data which our providers keep can be used to get you back up and running again. Read our full privacy policy for more information.
Secure data centres
HelpHero production services are hosted on Amazon Web Services’ (“AWS”) Lambda platform. The physical servers are located in AWS’s secure data centers. Further information on the security of AWS data centers is available directly from Amazon.
Do you store credit card information?
HelpHero does not handle any credit card information. We use a first-class payment processor, Stripe which is PCI-Compliant and maintains security best practices. You can read more about these here.
Where is my data hosted?
All user content is stored within US regions of AWS. We use MongoDB Atlas to manage our databases which in turn configures and provisions the appropriate AWS resources. You can read more about the security practices of MongoDB Atlas here
Vendors
Vendors we use to help run HelpHero: